Pending or not enough confirmations
Wait and keep checking the explorer. Do not repeat the deposit before the casino confirmation requirement is met.
Manually triage a pending crypto deposit or withdrawal from the status you can see. The tool does not query a TXID, wallet, casino or blockchain.
Status check
A tx hash means the transfer has a blockchain record. It does not mean your casino balance is already credited. Match the hash, network, confirmations, memo/tag and cashier status before you send again or open the wrong ticket.
Manual triage — not a live blockchain lookup
This tool uses the status you select to organize the next step. It does not connect to a wallet, casino account or block explorer and cannot confirm a transaction for you.
Do not paste an account password or private key. TXIDs, addresses and amounts are not required by this questionnaire and are not sent to analytics.
Transfer details
On-chain status
Casino status
Extra risk checks
Instant read
Choose the transfer type, TXID availability, network, platform state and risk checks. A final result only appears after the relevant questions are complete.
Instant read
Choose the transfer type, TXID availability, network, platform state and risk checks. A final result only appears after the relevant questions are complete.
Fast answer
The worst move is sending another transaction before you know where the first one went. Sort the status first, then decide the next step.
Wait and keep checking the explorer. Do not repeat the deposit before the casino confirmation requirement is met.
Verify network, address, memo/tag, minimum deposit and confirmations. If all match, send screenshots to support.
Stop. Do not retry with the same address or network until the casino or exchange explains whether recovery is possible.
Tx hash basics
A tx hash or TXID points to the blockchain record. It is only the first clue. You still need to check the network, confirmations, memo/tag and whether the casino cashier has credited the balance.
Open the matching block explorer and check pending, success, failed and confirmations.
Go back to the wallet, exchange or casino payout record and check whether the transaction was actually broadcast.
Verify address, network, memo/tag, minimum deposit and confirmations before opening a support ticket.
Status
Pending
Meaning
The transaction is still waiting for a block or has not reached enough confirmations.
Next step
Check the block explorer and the casino confirmation requirement. Waiting is usually normal before the requirement is met.
Status
Success
Meaning
The on-chain transaction completed, but the casino may not have credited it yet.
Next step
Verify network, address, memo/tag and confirmations. If the casino is still not credited, prepare evidence.
Status
Failed
Meaning
The on-chain transaction failed or was not completed as expected.
Next step
Do not repeat the same action immediately. Save the failed page and the sending-side record.
Status
Credited
Meaning
The casino or receiving side has confirmed the balance.
Next step
Save the record. If the amount is off, compare platform fees, network fees and minimum deposit rules.
Support workflow
A single address and a message saying not credited usually leads to back-and-forth. Put the network, tx hash, amount, time and screenshots together first.
Open the correct block explorer with the tx hash and note whether the transaction is pending, successful or failed, plus the confirmation count.
Check supported networks, minimum deposit, memo/tag, confirmation requirements and any exchange deposit rules.
Capture the casino page, wallet or exchange record, block explorer, addresses, network, amount and time.
If the chain shows success, confirmations are enough and the casino is still not credited, send the same evidence pack to support.
Use the pending transaction guide to separate no TXID, on-chain pending, confirmed-but-not-credited and failed transfers before you contact the correct support team.
Read the pending guideUse TXID availability, chain state, confirmations and platform history to decide whether to wait or prepare evidence.
Match both networks, verify the current address and memo, check the minimum and save evidence before sending.
Separate platform fees, network fees and receiving minimums before relying on the amount shown in the cashier.
Ready to Start?
Before using a payment method, check operator and provider terms, fees, network details, and withdrawal conditions. Keep records and start with a small test.
Multiple ways to get started quickly
After registration, please switch the corresponding wallet based on the currency you use
Wrong currency? Contact support to change · Crypto users do not need to switch
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Save all relevant screenshots: transaction records, chat logs, account pages, error messages, etc.
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